Shipping policy

Shipping Policy

Last Updated: July 2026

At Oriven Jewellery, we believe your shopping experience should be as exceptional as the jewellery you receive. Every piece is handcrafted with precision, carefully inspected, and securely packaged before it leaves our workshop.

Order Processing

All orders are processed after payment has been successfully confirmed.

  • Ready-to-Ship Items: Processed within 6-8 business days
  • Made-to-Order Jewellery: Crafted within 10–20 business days
  • Custom & Personalized Orders: Production time varies depending on the design. We will provide an estimated completion date after your order is placed.

Business days exclude weekends and public holidays.

Worldwide Shipping

We proudly ship to customers around the world.

Countries include:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Europe
  • United Arab Emirates
  • Singapore
  • India
  • And many more.

If your country isn't available during checkout, please contact us before placing your order.

Shipping Partners

To ensure secure and reliable delivery, we work with trusted courier services including:

  • DHL Express
  • FedEx
  • UPS
  • Aramex
  • Blue Dart (India)

The shipping carrier will be selected based on your destination and the fastest available service.

Estimated Delivery Times

Region Delivery Time
India 2–5 Business Days
USA & Canada 3–7 Business Days
United Kingdom 3–7 Business Days
Europe 4–8 Business Days
Australia & New Zealand 4–8 Business Days
Rest of the World 5–10 Business Days

Delivery estimates begin after production is complete.

Please note that customs clearance or unforeseen courier delays may extend delivery times.

Shipping Charges

Free Worldwide Shipping

We are pleased to offer FREE worldwide shipping on all eligible orders.

Any shipping charges (if applicable) will be displayed at checkout before payment.

Order Tracking

As soon as your order ships, you'll receive:

  • Shipping confirmation email
  • Tracking number
  • Courier details

You can track your package from dispatch to delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, or other local charges.

These fees are determined by your country's customs authority and are the responsibility of the customer.

Oriven Jewellery is not responsible for customs delays or additional import charges.

Secure Packaging

Every order is carefully packaged to ensure it arrives safely.

Your order includes:

  • Luxury jewellery box
  • Protective packaging
  • Secure shipping carton
  • Invoice (where applicable)

For gifting, pricing details are not included in gift orders.

Signature Required

For security reasons, high-value jewellery shipments may require an adult signature upon delivery.

Please ensure someone is available to receive the package.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase.

If you need to update your address, contact us as soon as possible.

Once an order has been shipped, we may be unable to make changes.

Oriven Jewellery is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen or Damaged Packages

If your package is lost, arrives damaged, or appears to have been tampered with:

  • Contact us within 48 hours of delivery.
  • Include your order number and photos of the package (if applicable).

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Courier disruptions
  • Natural disasters
  • Peak holiday seasons

We appreciate your patience and understanding in these situations.

Contact Us

Oriven Jewellery

Email:  info@orivenjewellery.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)